The Better Business Bureau evaluates all businesses whenever a customer brings the business to their attention.  The BBB provides anyone looking for more information on SMC a full SMC BBB (Specialty Merchandise Corporation – Better Business Bureau) report.  There are few key points to look at when researching SMC through the BBB.

SMC BBB: Overall Score

The BBB assigns all businesses a letter grade from A+ to F.  SMC's BBB score is currently a C.  Without extensive monitoring and accreditation, this is the average grade.  The BBB expects that customers’ transactions will go as promised by SMC.  They also have a small disclaimer stating that individual results may vary and to please read any individual complaints for exceptions to the rule.

Overall, the SMC BBB score of a C means SMC has done nothing wrong, but has done nothing extraordinary to stand out in the eyes of the BBB.

SMC BBB: Government Actions

Anytime you see a business listed by the BBB with government actions listed against it, the odds are the business is either a scam or failing.  As far as SMC is concerned, the BBB lists no government actions against them.  This means that at no point in time has the government had to intervene in SMC's business model.

SMC BBB: Comments and Analysis

The BBB provides an overview of SMC on their site.  This overview details every aspect of what a member must pay to join.  This SMC BBB analysis also lists the costs of renewing your membership and when memberships renew.  Basically, the BBB sums up what a member can expect to pay during the course of their time with SMC.

Complaints

The complaints area is the most popular area of the BBB website.  SMC has quite a few complaints listed, but in comparison with the number of satisfied members, the number represents only a small percentage of members. The BBB has an overall complaint experience section to sum up the majority of complaints, along with how SMC has handled the complaints.  Another complaints section lists the number of complaints per category during the last three years.

Generally, the complaints against SMC involve overall dissatisfaction with SMC's program, problems with refunds or billing, issues with canceling memberships and problems with upgrades not performing as promised. SMC has worked with each complaint to resolve the issue.  Most issues arise due to consumers not understanding SMC's contract, or not putting in the work required to make SMC's business model work for them. SMC has stated they have recorded all phone calls and emails in order to provide proof that they have worked with all consumer complaints.

All complaints filed on the BBB site are listed in order for consumers to be able to view the exact complaints. Along with each complaint is a description of how SMC responded.

Final Analysis

Overall, the BBB views SMC in a favorable light.  The BBB never shows bias to any company, they simply state the facts.  The facts about SMC show the company is willing to work with members, even those who are unhappy with the program.